In the wake of the financial crisis and with the advent of the Consumer Financial Protection Bureau (CFPB), federal and state enforcement officials have increasingly scrutinized consumer financial products and services. In many situations, these officials and agencies coordinate to advance common or similar claims and actions. Against this backdrop, we created the Consumer Finance Enforcement Watch blog – the marketplace’s first resource for real-time reporting on the full range of public federal and state consumer finance enforcement activity. Here, you will also find links to enforcement documents, statistics on the volume and nature of enforcement actions as well as reports and comments on significant enforcement trends and issues.

FTC Reaches $500,000 Settlement with Payment Processor for Its Role in Alleged Student Loan Debt Relief Scheme

Piggy Bank with a Graduation Cap

On November 8, 2021 the Federal Trade Commission (FTC) announced that it entered into a stipulated order with a payment processor, resolving allegations that the payment processor violated Section 5 of the Federal Trade Commission Act (FTC Act) and the Telemarketing Sales Rule (TSR) ​​​by facilitating payments related to an unlawful student…

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CFPB Issues Orders to Collect Information from Big Tech Companies

CFPB sign

On October 21, 2021, the Consumer Financial Protection Bureau (CFPB) announced that it has issued orders to collect information about the business plans and practices of multiple large technology companies operating payment systems in the United States.  Notably, these orders were issued pursuant to the CFPB’s rulemaking authority under Dodd-Frank Section 1022, rather than its…

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CFPB, DOJ, and OCC Reach Settlement with Bank for Alleged Lending Discrimination

CFPB sign

On October 22, 2021, the Consumer Finance Protection Bureau (CFPB) announced ​that the CFPB, Department of Justice (DOJ) and Office of the Comptroller of the Currency (OCC) collectively reached a joint settlement with a national bank that resolved allegations of mortgage lending discrimination in the Memphis metropolitan area in violation of the Fair Housing Act (FHA),…

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CFPB Reaches $6 Million Settlement with Prison Prepaid Debit Card Provider

CFPB sign

On October 19, 2021, the CFPB announced that it entered a consent order against a Florida-based financial services company, resolving claims that the company violated the Unfair, Deceptive, Abusive Acts and Practices (UDAAP) provisions of the Consumer Financial Protection Act (CFPA), 12 U.S.C. § 5536(a) by charging unlawful fees, and the Electronic Funds Transfer Act,…

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CFPB Announces Consent Order with Reverse Mortgage Lender Imposing $1.1 Million in Penalties

On October 8, 2021, the Consumer Financial Protection Bureau (“CFPB”) a​nnounced  the filing of a complaint and proposed consent order against a reverse mortgage lender in the U.S. District Court for the Central District of California.  In the complaint, the CFPB alleged the lender engaged in deceptive advertising practices in violation of the Consumer Financial…

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Minnesota AG Announces Approval of $38 Million in Student Loan Debt Relief and Restitution

On September 30, 2021, the Minnesota Attorney General (“Minnesota AG”) announced that a federal bankruptcy court had approved $23.6 million in student debt relief and $15.8 million in restitution for students of two for-profit universities that allegedly engaged in consumer fraud and illegal lending practices. The settlement​, originally announced in March 2021, resolved allegations that the universities misled students…

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DOJ Reaches $1.5 Million Settlement with Auto Lender Resolving Alleged SCRA Violation

On September 29, 2021, the Department of Justice (DOJ) announced that it reached a settlement with a California-based auto lender, resolving allegations that the lender violated the Servicemembers Civil Relief Act (SCRA). In a simultaneously-filed complaint filed in the United States District Court for the Central District of California, the DOJ…

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Atlanta-Based Debt Collection Company Agrees to Permanent Ban From Debt Collection Industry

FTC

​On September 27, 2021, the Federal Trade Commission (FTC) announced a settlement with an Atlanta-based debt collection company and its owners​ that would ban them from the debt collection industry.​ ​The FTC had originally filed suit in ​2020, after which the court issued an ex parte temporary restraining order​ ​prohibiting the company from doing business.  The complaint, filed in September 2020, alleged violations of Section 5(a)…

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